How can we help?

Use the sign-in link on the product and authenticate with your email or with Google. Access is restricted to authorized accounts — if you should have access and do not, submit a ticket below.

First confirm you’re using the email your access was granted to. If you’re still locked out, submit a ticket and we’ll restore access.

Billing details live in your product account settings once you’re signed in. For invoice questions or plan changes, submit a ticket.

Every product runs on the same security-first platform with shared identity and compliance controls. See the product’s privacy and trust pages for specifics, or submit a ticket for a data request.

Submit a ticket with your request and the account email; we handle export and deletion requests through our standard data-subject-request process.

Check the product’s status page for live incident updates. If you’re seeing an issue that isn’t posted there, submit a ticket so we can investigate.

OculiRX measures distance visual acuity at home in your browser, for a licensed eye-care professional to review. It is a screening measurement, not a diagnosis, refraction, or prescription. Your provider reviews every session and makes any clinical decision.

A device with a webcam, a standard ID-1 card (any credit-card-sized card) for screen calibration, and the one-time link your provider sent you. If your link has expired, contact your provider or submit a ticket.

Make sure the browser has camera permission and the room is well lit, then re-run the calibration step. If it still will not start, submit a ticket and tell us your device and browser.

Provider and practice-admin accounts are provisioned by your practice administrator, so sign-up is closed by design. If you need access, ask your practice admin or submit a ticket.